expertcloud is a virtual customer care center working with 300 home office freelancer agents worldwide. Our office in Berlin manages the network and develops new ideas continously.
In order to support our freelancer network we are currently looking for
Customer Service Agent* as freelancer working from home office – Norwegian native level & English or German fluent
Your tasks as a customer care agent working for an onlineshop for lighting:
- customer care, consultation and support via chat, e-Mail and phone (Inbound)
- handling customer requests
- checking ordering transactions
- maintaining customer satisfaction
Your profile as a customer care agent:
- ideally experience as customer care agent / call center agent concerning e-commerce and online shopping
- typing with the 10-finger-system
- Norwegian at native level
- fluent in either English or German language (speaking, writing, comprehension)
- communicative, helpful, patient, empathatic
- internet affinity (e-mail, chat)
Organizational and technical requirements:
- available 20 hours per week
- flexible working hours
- internet line at least 16.000 DSL & LAN connection
- PC/laptop which runs at least Windows 8
- value added tax number & experienced freelancer
- available for a training in October (starting 30/09/19 or 14/10/19)
- Possible working hours: Monday-Sunday 9am - 10 pm
Your benefits as a freelancer agent:
- fair profit: 20 € / hour
- family friendly working
- training and coaching possibilities and promotion to team leader
- integration into our collegial expert-community
The application process:
With us you can apply WITHOUT cover letters, CV, many on-site appointments, assessments and co.
If you click on the link below, you will only be redirected to our application form. Fill in the fields and answer the questions there carefully, because with this information we decide, if expertcloud and you fit together, this should only take you 2 min.
Afterwards we invite you to the first and only personal meeting with us over a video jobinterview, you should plan 30 minutes for it.
Click here for the application form!
expertcloud.de is a virtual contact center. You would be part of our community as a freelancer, working around 20-30 hours per week.
If you feel spoken to by this position, apply now!
- we do not mind your gender, everyone is welcome.