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Do you have experience as a Service Desk Manager? Are you interested in taking a service and customer-oriented approach? Are you organized, multitasking, an excellent and flexible communicator, with a “can-do” attitude? Can you support your team through difficult, busy or sometimes stressful situations on a daily basis?
As a Service Desk Manager, you will be responsible for the daily operations of the Service Desk. In particular, you will:
- Be operationally responsible for incident and request handling and dispatching of the Service Desk; be ready to intervene on Service Desk issues and act instantly when necessary to solve operational problems.
- Report, analyse, monitor and take corrective actions, if required, on the Service Desk activity based on a defined service level agreement (SLA) and a set of key performance indicators (KPI’s).
Are you a proactive, collaborative, multi-tasking and flexible technician? Are you attracted by maintenance management in a technical environment and do you have good software packages skills? This is a unique opportunity to support maintenance activities and work on a technical database. CERN, take part!
As a CMM specialist, you will be in charge of all tasks related to the CMM system for the EN-CV Group, supporting the other technical services (in charge of the operation, maintenance and projects), and the administrative service (for the financial follow up of contracts), in the use of this system.
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